Frequently asked questions
Everything you may wish to know about De Luca. If your question is not here, we will be delighted to help.
The piece
What is a De Luca handbag hook?
A De Luca hook is a refined accessory that lets you hang your handbag from the edge of a table, a bar or a desk, so it never has to rest on the floor. It is designed to be as beautiful as the bag it carries.
How do I use it?
Place the hook on the edge of the table, hang your bag from it, and enjoy your meal with your bag in sight. See The Ritual on our home page for the three simple gestures.
Will it suit any handbag?
It is designed for handbags with a handle or strap. Our team will gladly advise you on your own bag: write to us and describe it.
Ordering
The Crystal Bee is out of stock. When will it return?
Our pieces are made in limited quantities. Join our private list and you will be the first to know when the Crystal Bee is available again, with 10% off your first order.
Where do you ship?
We currently ship to Canada and the United States.
Which payment methods do you accept?
We accept Visa, Mastercard and American Express, as well as Apple Pay and Google Pay. Payment is processed by Stripe, a leading secure payment provider. De Luca never sees or stores your card details.
Is my payment secure?
Yes. Checkout takes place on a secure, encrypted Stripe page and your card information is never stored on our site.
Your account of the House
How can I receive news and your welcome gift?
Join our private list from the home page or from the welcome message. You will receive 10% off your first order and first access to new pieces.
How can I contact De Luca?
Use our contact page or send us a message on Instagram.